Which of the following practices can enhance client satisfaction?

Listening to and addressing client concerns and requests is essential in enhancing client satisfaction. When a client feels heard and valued, it builds trust and establishes a positive relationship between the manicurist and the client. By actively engaging in conversation and responding to specific needs, the service becomes more personalized and tailored to what the client wants, which can lead to repeat business and positive word-of-mouth referrals. Addressing concerns also demonstrates a commitment to quality service, reinforcing the client's decision to seek out professional care.

In contrast, providing only basic services may limit the client's experience and fail to meet their expectations. Announcing new services loudly could come off as pushy or aggressive, which may alienate clients rather than engaging them positively. Additionally, being indifferent to client preferences could lead to dissatisfaction, as clients might feel neglected and unappreciated, ultimately choosing to take their business elsewhere. Engaging with clients through attentive listening and responsiveness is, therefore, a key practice for fostering a loyal clientele and enhancing their overall satisfaction with services provided.